Overview
Wizzy syncs selected store data from Shopify so your search, collections, and storefront content can stay up to date.
Depending on your store configuration, Wizzy can sync product updates, collection updates, product ordering, pricing, stock, and storefront content such as blogs and pages. Keeping this information in sync helps Wizzy reflect the latest changes from Shopify more accurately.
In most cases, syncing is handled automatically. Wizzy also provides manual sync actions in Shopify for cases where you want to refresh a specific product or collection.
What data can sync from Shopify to Wizzy
| Data type | What it means in practice |
|---|---|
| Products | Product changes made in Shopify can be reflected in Wizzy so search results and related experiences stay current. |
| Products added to or removed from a collection | When you add or remove products in a Shopify collection, Wizzy can sync those changes. |
| Collection product order | Wizzy can sync the order of products inside a collection, which is especially useful for manually sorted collections. |
| Best-selling order | If enabled for your store, Wizzy can also reflect best-selling product order. |
| Bulk Pricing | Product prices can be updated in Wizzy, depending on store configuration. |
| Bulk Stocks & Inventory | Product stock availability can be updated in Wizzy, depending on store configuration. |
| Blogs | Blog content can be synced so it is available where applicable in Wizzy experiences. |
| Pages | Store pages can also be synced to keep storefront content aligned. |
Automatic and manual sync behavior
Wizzy typically handles syncing automatically. This usually covers product updates and, depending on your setup, collection and content updates as well.
Manual sync actions are useful when:
- you have just made an important change and want to refresh it sooner
- a product or collection update has not appeared yet
- you use manual collection ordering and want Wizzy to reflect that order immediately
- you want to refresh a specific item without waiting for the next automatic sync
Some sync capabilities depend on store configuration. For example, bulk price sync and bulk stock sync may be enabled only for certain stores or only on request.
Manual sync options in Shopify
From the Shopify Product Edit page
Sync Product with Wizzy
Use this when you want to manually refresh a single product in Wizzy.
You might use it after updating a product and want Wizzy to pick up the change sooner.
What to expect:
Wizzy will start a sync for that product. After sync processing is complete, the updated product will typically appear in Wizzy.
From the Shopify Collection Edit page
Add All Products In Sync
Use this when you want to refresh the products in a specific collection.
You might use it after making several collection changes and want Wizzy to refresh that collection.
What to expect:
Wizzy will start syncing the products in that collection so the products in that collection can be refreshed in Wizzy.
Force Sync Products Order
Use this when the order of products in a collection matters and you want Wizzy to refresh that order.
This can be useful when you want product order changes to reflect sooner on the frontend.
What to expect:
Wizzy will refresh the product order for that collection so the collection order in Wizzy can better match Shopify.
How collection syncing works
Collection syncing usually involves two different types of changes:
1. Products added to or removed from a collection
This refers to which products belong to a collection.
Examples:
- a product is added to a collection
- a product is removed from a collection
These changes affect whether a product should appear as part of that collection in Wizzy.
2. Changes to collection product order
This refers to the order in which products appear within a collection.
Examples:
- moving one product higher in a manually sorted collection
- rearranging featured items in a collection
These changes affect the order in which products appear for that collection in Wizzy.
When manually syncing collection order matters
Wizzy typically syncs collection product order automatically, including collections that use manual ordering in Shopify.
You may want to manually sync collection order when you want recent order changes to reflect sooner on the frontend, rather than waiting for the normal sync update.
If your collection uses an automatic Shopify sort setting, such as best-selling, newest, or price, you typically do not need to manually sync collection order.
Important note for collection updates
If products added to or removed from a collection are not reflecting correctly in Wizzy, your store may still be using an older collection sync setup. In that case, please contact the Wizzy team, as your store may require migration to the newer collection sync setup.
Optional sync capabilities
Some stores may have additional bulk sync capabilities enabled.
Bulk price sync
If enabled for your store, Wizzy can sync product prices in bulk. This can be helpful when you have large-scale price updates and want pricing in Wizzy to stay aligned.
Bulk stock sync
If enabled for your store, Wizzy can sync product stock in bulk. This can help keep availability information current in Wizzy.
If you are unsure whether bulk price or stock syncing is enabled for your store, contact Wizzy support.
Viewing sync progress
Wizzy provides a sync status page inside the app so you can monitor sync activity more easily.
From the app, you can review sync progress and see the status of recent sync activity. This is useful when:
- you have manually triggered a sync
- you want to confirm whether an update is still in progress
- you want to see whether a sync finished or ran into an issue
The Sync Processes page shows the sync jobs currently being tracked by Wizzy. Each row helps you understand what is happening with a specific sync task.
- Name shows the type of sync job.
- Data shows the related item or payload for that job.
- Tries shows how many times Wizzy has attempted that job.
- Errors shows any issue recorded for that job, if available.
- Status shows the current active state of the job, such as In Queue or In Progress.
You can use this page to understand whether a product, collection, or other sync update is still waiting, currently running, or already finished.
How to interpret Sync Processes
In most cases:
- In Queue means the sync job is waiting to run.
- In Progress means the sync job is currently being processed.
You may sometimes see more than one job related to the same store update. For example, a Shopify change may update a product, a collection, or collection order separately, so Wizzy may show multiple sync jobs while those updates are being processed.
Common jobs you may usually see on this page include:
- Add All Products In Queue
- Sync Products
- Sync Collection Products
- Sync Collections Sort Order
- Sync Best Selling Sort Order
- Sync Product Prices, if enabled for your store
- Sync Product Stocks, if enabled for your store
- Sync Pages
Not every store will see all of these jobs. The jobs shown depend on what has changed in Shopify and which sync features are enabled for your store.
The page also includes a Sync Now button. You can use this button to manually trigger syncing for jobs that are already in queue.
If a sync seems delayed or unclear, checking the sync status page is the best first step.
Before triggering another manual sync:
If the same item already appears on the Sync Processes page as In Queue or In Progress, it is usually best to wait for that sync to finish before triggering it again.
Troubleshooting
A product update is not appearing yet
Try the following:
- allow some time for the sync to complete
- manually use Sync Product with Wizzy from the Shopify Product Edit page
- check the sync progress area in the Wizzy app
If the product still does not update, contact Wizzy support.
Products added to or removed from a collection are not reflecting
First, check whether the sync is still in progress.
If needed, use Add All Products In Sync from the Collection Edit page to refresh that collection.
Collection order is not matching Shopify
Wizzy typically updates collection order through normal syncing, including for collections that use manual ordering in Shopify.
If you want a recent order change to reflect sooner on the frontend, use Force Sync Products Order from the Collection Edit page.
If the collection uses an automatic sort setting, manually syncing collection order is usually not required.
If the order still does not match after syncing, contact Wizzy support.
I’m not sure whether price or stock sync is enabled
Price and stock syncing may depend on your store configuration.
If you are unsure, contact Wizzy support and ask whether bulk price sync or bulk stock sync is enabled for your store.
Frequently asked questions
Why is my newly updated product not visible yet?
The update may still be syncing. You can check sync progress in the Wizzy app or manually trigger Sync Product with Wizzy from the product page in Shopify.
Why are collection product changes not reflecting?
This can happen if the collection update is still syncing, if the collection needs a manual refresh, or if your store requires migration to the newer collection sync setup.
Do automatic collection sort orders require manual sync?
Typically, no. Wizzy usually updates collection order through normal syncing. A manual sync is mainly useful when you want recent order changes to reflect sooner on the frontend.
Can I manually refresh a product or collection?
Yes. You can manually sync an individual product from the Product Edit page, and you can trigger collection-related sync actions from the Collection Edit page.
Are price and stock syncs enabled for all stores?
Not always. These capabilities may be enabled only for certain stores or on request.
Where can I check sync progress?
You can review sync status and progress from within the Wizzy app.
When to contact Wizzy support
Contact Wizzy support if:
- a product update does not appear after manual syncing and reasonable wait time
- products added to or removed from a collection are still not reflecting
- manual collection order does not match after forcing an order sync
- you are unsure whether bulk price or stock sync is enabled for your store
- you need help understanding what should sync automatically for your store
- the Sync Processes page stays in the same state for a long time
- the Sync Processes page is empty but your product data or collection products do not match Shopify
When contacting support, it helps to include the product or collection involved and whether you already tried a manual sync.
If possible, also share:
- the product ID, product title, or collection name
- what change you made in Shopify
- whether you used a manual sync action such as Sync Product with Wizzy, Add All Products In Sync, or Force Sync Products Order
- a screenshot of the Sync Processes page