AI Agents vs Chatbots for E-Commerce: Key Differences & Best Practices
Chatbots have been around for more than a decade, helping online stores answer basic customer queries and reduce support workloads. But in recent years, a new technology—AI agents—has emerged, promising smarter, more human-like interactions. While both are designed to assist shoppers, the way they operate and the value they deliver are fundamentally different. For e-commerce...