Posted on October 5, 2025 by Alok Patel

Shoppers today don’t just browse—they expect e-commerce experiences that anticipate their needs. From discovering the right product instantly to getting instant support during checkout, speed, accuracy, and personalization are critical. AI agents are transforming how online stores meet these expectations, acting as intelligent assistants that go beyond traditional chatbots to provide tailored recommendations, conversational guidance,…

Posted on October 3, 2025 by Alok Patel

Chatbots have been around for more than a decade, helping online stores answer basic customer queries and reduce support workloads. But in recent years, a new technology—AI agents—has emerged, promising smarter, more human-like interactions. While both are designed to assist shoppers, the way they operate and the value they deliver are fundamentally different. For e-commerce…